Privacy Statement

Citizens National Bank of Springfield was founded upon a commitment to superior customer service and satisfaction and “Banking…as it should be”. We recognize that an important part of that commitment is protecting your privacy and keeping your personal information secure. With this in mind, we pledge to you the following privacy principles.

Recognition of Your Expectation of Privacy

CNB recognizes and respects our customers’ expectation of privacy relating to information provided to us by you in the normal course of business with us. We maintain standards and procedures to protect that privacy and to prevent the misuse of any information you provide.

Collection, Retention and Use of Information about you

We collect, retain and use information about you only where we reasonably believe it will enable us to provide products and services to you for legitimate business purposes. This information may be provided by you or by an outside source, such as a credit bureau. Additionally, when you visit our website, we will collect and store only the following information:

Date and time our site was accessed
The web browser used to access our site
Keywords you may have used to access our site
Certain areas of our site may use a “cookie” (a piece of information that a Web site stores on a visitor’s browser that is retrieved when the visitor logs on to the site again) to know if you have visited our site before.

Maintenance of Accurate Information

We have established procedures to ensure that a customer’s financial information is accurate, current and complete in accordance with reasonable commercial standards. If we become aware of inaccuracies in our records, we will take prompt action to make the appropriate corrections.

Employee Access

We will allow only employees actively engaged in the conduct of their assigned duties, to access or use the information you provide us. CNB employees are trained to understand the responsibility for the confidentiality of that information and are bound by a Code of Ethics that addresses the importance of privacy issues. Employees who violate these standards will be subject to disciplinary measures.

Restrictions on the Disclosure of Account Information

CNB does not reveal specific information about customer accounts or other personal information to unaffiliated third parties for their independent use unless:

You request or authorize the information to be released
The information is provided to help complete a transaction you requested
To comply with a government agency, court order or the request of a federal regulator
The information is provided to a reputable credit bureau or similar information reporting agency

Maintaining Customer Privacy in Business Relationships with Third Parties

From time to time, CNB may contract with outside vendors or other service partners to perform specific services for the bank. When doing so, CNB will require those vendors or service partners to adhere to the strictest privacy standards. We will not sell personal information to a third party for the purpose of solicitation or provide personal information to a third party for its own independent use.